B2B Subscription Terms
Last updated: September 2026
These Subscription Terms apply to the recurring B2B cap packages offered by HELLO TURCO through helloturco.com.
Our monthly cap subscriptions are intended exclusively for business customers, including coffee shops, concept stores, studios, independent retailers and other commercial businesses.
By placing a subscription order, you confirm that you are purchasing the products for business purposes.
1. Monthly Cap Packages
HELLO TURCO currently offers the following recurring packages:
10 Caps / Month
€185 net per month, plus VAT and applicable shipping costs.
20 Caps / Month
€350 net per month, plus VAT and applicable shipping costs.
All B2B subscription prices are net prices unless stated otherwise.
2. What You Receive
Each monthly package contains a curated selection of embroidered caps selected by HELLO TURCO.
Selections may include different cap colors, embroidered texts and styles from our current collection. The exact mix may vary from month to month.
The purpose of the subscription is to provide a regularly changing assortment without requiring customers to select individual designs for every shipment.
Products shown on our website, social media or other marketing materials are examples of our style and assortment. A specific color, text or design is not guaranteed to be included in a particular monthly shipment unless expressly agreed as part of a custom order.
3. Custom Collections
Customers who wish to select specific colors, texts, logos, artwork or other design details may request a Custom Collection.
Custom orders are quoted separately and are not automatically included in the standard monthly subscription price.
Additional costs may apply for services such as:
- logo digitization
- custom embroidery files
- additional embroidery placements
- special cap models
- complex artwork
- special production requirements
The final price and product specifications will be confirmed before production begins.
4. Minimum Subscription Period
Monthly cap subscriptions have a minimum commitment of two consecutive monthly shipments.
The subscription cannot be ordinarily cancelled before the first two monthly orders have been completed.
After the two-month minimum period, the subscription continues on a monthly basis until cancelled.
5. Cancellation
After the two-month minimum term, the subscription may be cancelled before the next renewal is processed.
Cancellation takes effect at the end of the current paid subscription period.
If the next renewal has already been processed before the cancellation is received, that shipment will still be produced and charged. The cancellation will then apply to the following subscription period.
Where technically available, subscriptions may be managed through the customer portal.
Alternatively, cancellation requests may be sent by email to:
6. Automatic Renewal & Payment
After the first order, the subscription renews automatically each month.
Payment will be charged using the payment method provided at checkout.
If a payment cannot be processed, HELLO TURCO may retry the payment or contact the customer to arrange an alternative payment method.
Production and shipment may be paused until payment has been successfully received.
7. Small-Batch Production & Natural Variations
Our caps are embroidered and finished in small batches.
Because of the nature of textile production and hands-on embroidery, minor variations between individual products are normal and form part of the individual character of each piece.
These may include slight differences in:
- embroidery placement or alignment
- thread appearance
- cap shape
- fabric texture
- washed or vintage color tone
- positioning of individual design elements
- Such minor variations that are typical of small-batch textile and embroidery production do not in themselves constitute a defect.
This does not apply to significant production errors, incorrect products, materially incorrect embroidery or other deviations from the agreed product specification.
8. Product Images & Color Representation
HELLO TURCO makes reasonable efforts to display products and colors as accurately as possible.
However, colors may appear slightly different depending on screen settings, lighting conditions and the individual characteristics of washed or vintage fabrics.
Product photographs are representative. Minor differences consistent with small-batch production and the characteristics described above may occur.
9. Product Availability & Substitutions
Because HELLO TURCO works with rotating collections and limited small-batch stock, individual cap colors, models or materials may occasionally become unavailable.
For curated monthly packages, HELLO TURCO may replace an unavailable item with a comparable product of similar quality and wholesale value.
The total quantity ordered will remain unchanged unless otherwise agreed.
For custom orders, substitutions or changes that materially affect the agreed appearance or product specification will, where reasonably possible, be discussed with the customer before production.
10. Production & Delivery
All subscription orders are produced and prepared in small batches.
Production and delivery times may vary depending on production capacity, stock availability and shipping conditions.
Specific delivery dates are only binding where expressly confirmed in writing.
Applicable shipping costs will be shown at checkout or agreed separately.
11. Recommended Retail Price
Where HELLO TURCO provides a Recommended Retail Price (RRP), this is a non-binding recommendation only.
Retail partners remain free to determine their own resale prices.
Our current recommended retail price for many of our embroidered caps is:
RRP €38.95 including VAT per cap.
The actual retail price may vary depending on the individual product and retailer.
12. Returns
Monthly packages are supplied as B2B wholesale orders.
Returns of correctly supplied, non-defective goods are generally only accepted where agreed in writing in advance.
Because monthly packages are provided as curated selections, personal preferences regarding a particular color, text or design do not constitute a defect where the products otherwise correspond to the subscription description.
Custom-made or individually branded products are produced specifically for the customer and generally cannot be returned solely because of a later change in preference.
This does not affect rights relating to damaged, defective or incorrectly supplied goods.
13. Inspection and Defects
Customers should inspect shipments promptly after delivery.
If products are damaged, defective or materially different from the agreed order, please contact:
Where possible, please include your order number and photographs of the affected items.
Where § 377 HGB applies to the relevant commercial transaction, the statutory obligations regarding inspection and notification of defects remain unaffected.
14. Custom Artwork, Text & Logos
Where the customer provides logos, artwork, text or other content for a custom order, the customer confirms that they have the necessary rights and permissions to use that material.
The customer is responsible for ensuring that submitted content does not infringe third-party rights.
HELLO TURCO reserves the right to refuse content where there are reasonable grounds to believe that it cannot lawfully be reproduced or used.
15. Changes to Subscription Pricing
HELLO TURCO may change subscription prices for future subscription periods.
Existing subscribers will be informed of a price change before the new price applies.
Price changes will not apply retroactively to subscription periods that have already been paid.
16. Changes and Pausing a Subscription
Where technically available, customers may request changes or a temporary pause before the next subscription renewal.
Such requests are subject to current production status, stock availability and confirmation by HELLO TURCO.
A requested change or pause only becomes effective once it has been confirmed by HELLO TURCO.
17. Business Customers Only
These subscription offers are intended exclusively for entrepreneurs, companies and other business customers acting in the course of their commercial or professional activity.
They are not intended as consumer subscription offers.
If you wish to purchase the products for private purposes, please contact HELLO TURCO before completing your order.
18. Contact
For questions regarding subscriptions, cancellations, custom collections or orders:
HELLO TURCO
Raumerstraße 27
10437 Berlin
Germany
Email: hello@helloturco.com
Website: helloturco.com